Order Cancellation Policy
1. Order Cancellation Before Processing
Customers may request to cancel their order free of charge before processing and preparation for shipment begins by contacting customer service via the channels available on the website.
2. Order Cancellation After Shipment Preparation
If the order has already been processed and handed over to the shipping carrier, the customer may still request cancellation; however, delivery costs or any actual shipping fees incurred may be deducted.
If the customer refuses to accept the order upon delivery without prior notification to the store, the store reserves the right to charge the customer for the actual delivery and return costs, in accordance with the store's policy.
3. After Order Receipt
Once the order has been received, it is not considered cancelled; rather, it is subject to any return or exchange policy published on the website, in accordance with the nature of the product and its return conditions.
Regarding personal care products, makeup, and items requiring the preservation of their integrity and hygiene, the product must be unused, unopened, and in its original condition—including all packaging and accessories—to be eligible for return or exchange, where permitted under the store's policy.
Customers may request to cancel their order free of charge before processing and preparation for shipment begins by contacting customer service via the channels available on the website.
2. Order Cancellation After Shipment Preparation
If the order has already been processed and handed over to the shipping carrier, the customer may still request cancellation; however, delivery costs or any actual shipping fees incurred may be deducted.
If the customer refuses to accept the order upon delivery without prior notification to the store, the store reserves the right to charge the customer for the actual delivery and return costs, in accordance with the store's policy.
3. After Order Receipt
Once the order has been received, it is not considered cancelled; rather, it is subject to any return or exchange policy published on the website, in accordance with the nature of the product and its return conditions.
Regarding personal care products, makeup, and items requiring the preservation of their integrity and hygiene, the product must be unused, unopened, and in its original condition—including all packaging and accessories—to be eligible for return or exchange, where permitted under the store's policy.